Quality Assurance
The new system of Quality Assurance introduced by the Commonwealth government, applies to all disability employment services and CRS Australia. It is based on a system of certification that is well established in Australian industry as part of the Joint Accreditation System of Australia and New Zealand (JAS-ANZ). The new system is independent of government.
The system has been designed to ensure people with a disability are involved in all aspects and stages of the process. Changes to the Disability Services Act 1986 came into effect from 1 July 2002. The legislation requires that all existing employment services will now either need to be certified, or have registered their intention to be certified by an agreed date.
The goal of the quality strategy is to ensure that people with disabilities can seek assistance and support from a range of Commonwealth-funded employment services certified against the Disability Services Standards.
These services will have shown they offer employment support and assistance to people with disabilities, enabling them to enjoy the same basic rights and opportunities generally available to all working Australians.
The quality strategy for employment services is designed to:
- give people with disabilities better confidence in the quality of results that disability employment services achieve for them;
- ensure all services meet, as a minimum, the Disability Services Standards;
- make the assessment of quality more objective and measurable; treat all service * providers equally (in government and non-government sectors);
- link certification to funding;
- reduce government intervention in the day-to-day operation of services;
and help services continue to improve.
The three-pronged quality strategy is designed to embed quality in all aspects of service delivery. It has three separate, yet interrelated, components. They are:
- quality assurance;
- continuous improvement and;
- complaints and referrals.
- Level 1, 462 Ruthven St
- Phone: 07 4632 7444
- PO Box 1404
- Fax: 07 4639 3959
- Toowoomba QLD 4350
- Email Us
- Wheelchair access via Annand Street entry. Click here for location map.
